IT Bulletin: On May 30th, 2022, Scan to email may fail if new security settings are not applied

Written by Erick Miller | Apr 25, 2022 4:37:23 PM

On May 31^st 2022, Google will make a significant change to its email security requirements which will cause scan to email on all MFP/Copiers to Fail that do not already utilize their new App Password requirement. App Password is a secure one-time generated password that can be utilized for services like scan to email. If you do not make this change by May 31^st, 2022, your scan to email will fail.

The following is a simple step-by-step guide utilized to update your MFP/Copier to this new requirement. If you have further questions, please refer to the Google Article link here.

To determine if this applies to you, follow these simple steps:

1. Scan to yourself from your MFP/Copier
2. Look at the FROM email address and if it ends with @gmail.com, then the following instructions applies to you.

Please contact your IT provider as this service is not included in your MFP service agreement. **UBEO can provide support for a fee through our professional services team if you require additional assistance.

Google Account Settings:

3. Login to the Google Account: https://accounts.google.com/

Note: If you do not know your password, DO NOT RESET PASSWORD as it will 100% break your scan to email settings. Please call your IT Provider or UBEO** for assistance.

4. Select icon for the Google Account (top right corner)

5. Select Manage Your Google Account

6. Select Security

7. Scroll down

8. Select 2-Step Verification

9. Select GET STARTED
10. Re-enter the Gmail account password
11. Enter a mobile phone number (must be able to receive texts)

12. Select NEXT
13. Enter the verification code received in the text
14. Select NEXT
15. Select TURN ON to enable 2-Step Verification
16. Return to the Google Account settings
17. Select App passwords

18. Re-enter the Gmail account password
19. Use the Select app dropdown to choose Other (Custom name)

20. Enter the corresponding MFP name or model and select GENERATE
21. Enter a device name.
22. Copy and save the generated password EXAMPLE PASSWORD BELOW:

NOTE: This password will only display once (please record this)

23. Select DONE
24. Apply this username and password for SMTP settings on all MFP's and applications.

View full post