UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Digital Print and Imaging Operations Manager to join our team in Middletown, CT!

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. 

Department: Operations
Reports To: Director of Print & Imaging
FLSA Status: Full Time / Hourly

Purpose

As a DPI; Ops Manager, you will be collaborative and inclusive part in helping our clients meet their print and imaging needs while being part of a fun, team-oriented culture. You’ll produce and finish large copy, print, litigation and scanning orders coming into our print facility using high volume digital print equipment. Accountable for daily operations of Print & Imaging team, production and logistics. Responsible for assessing talent, enforcing quality standards and creating procedural operations. Manages production expenses, client expectations and upholding UBEO standards.

Responsibilities include, but are not limited to the following:

• Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
• Oversee the quality process of all jobs before, during and postproduction
• Create and follow production workflow using high volume digital print/scanning equipment
• Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ubeo framework while ensuring financial responsibilities are met
• Communicate with sales, leadership, vendors regularly to meet customer deadlines
• Meet or exceed revenue and gross profit expectations
• Work with manager to improve productivity, processes, staffing, and any performance issues
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ubeo Core Values
• Be flexible to perform other duties as assigned; may be client facing on sales calls

Supervision

Reports directly to Director of Print & Imaging

Contacts

Internal:  Exempt, Non-Exempt 
External:  Prospective Customers, Current Customers, Vendors

Job Related Dimensions

• Digital print sales and process management experience preferred
• Team player, Exceptional communication skills, strong business work ethic, positive attitude and professional manner, very organized
• Ability to multi-task in a fast-paced environment and form business relationships with both internal and external customers
• Strong attention to detail
• Strong communication skills – both verbal and written

Qualifications

• 5+ years of experience in a Digital Copy/Print/Scan environment
• 2+ of years leading a team
• Attention to detail and exceptional organization skills
• Experience managing multiple priorities, projects
• Ability to read & interpret instructions, identify problems/missing information and address them proactively
• Computer Skills: Microsoft Office (Access, Excel, PowerPoint, Word), Acrobat, Adobe Creative Suite, Publisher.

Physical Demands & Work Environment

• Ability to sit at desk for prolonged periods of time.
• Ability to talk on the phone and work with various computer tools and applications.
• Ability to type and compose written communication in various forms.
• Ability to operate a motor vehicle for travel to client sites.
• Ability to stand/walk for prolonged periods at times.
• Ability to lift 20+lbs on occasion.
• Must have a valid driver’s license and an acceptable driving record.
• Must have a reliable form of transportation.
• Regular, reliable, and predictable attendance is required.

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.