UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Production Field Service Technician to join our team in Raleigh, NC!

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations. 

Department: Service
Reports To: Field Service Manager
FLSA Status:  Full Time/ Non-Exempt

Purpose

This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of Production equipment and for promoting and maintaining a high level of customer satisfaction with UBEO BUSINESS SERVICES customers, thereby influencing the sales of our office equipment and print solutions.

Supervision

Supervised

Responsibilities

• Specializes in the repair of high-volume segment 5 and 6 as well as wide format
• Specializes in the repair of all pre and post equipment attached to production products
• Able to perform basic installation and repair of all connectivity related products
• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Is a master of communication and keeps the customer and our sales partners informed of any equipment issues
• Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacture  
• Completes technical training on new equipment as required
• Analyze customer needs, recognize business opportunities, and influence sales volume growth
• Effectively executes territory management, administrative, call management and escalation procedure.
• Effectively manages large parts and supply inventory with a high degree of accuracy
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional
• Complete all administrative aspects of the job on time and error-free
• Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
• Always exhibits a professional appearance
• Available to work shifts, standby, and on-call as required
• Perform other activities that support UBEO BUSINESS SERVICES and our service organization

Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Job Related Dimensions

• Technical knowledge/skills
• Analysis (problem identification)
• Attention to Detail
• Customer service orientation
• Business skills
• Communications - verbal and written
• Planning and organizing, (work management)
• Teamwork (cooperation)
• Work standards (concern for quality)
• Follow-up

Qualifications

• High School or GED
• Associate Degree or equivalent technical training
• Successful completion of:
  • A+ Certification (or equivalent experience)
  • 2+ year experience supporting general line equipment
  • Strong Computer literacy
  • 5+ years industry experience

Physical Demands & Work Environment

• Ability to operate a motor vehicle for travel to client sites
• Ability to stand/walk for prolonged periods at times
• Ability to lift 50+lbs on occasion

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:

• Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
• Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
• Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
• Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
• Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
• Pet Insurance, breathe easy knowing Nationwide has your pets covered
• Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
• A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
• Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life

UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.